If any order is cancelled before it is approved by the Vendor (Partner) in the app or website, the amount for the same will be refunded in full. After VLE cancels the order, the amount will be refunded within 3 working days of settlement. Any discrepancy related to refund can be raised to email@example.com
Any damaged product will be replaced according to the terms and conditions of the manufacturer/dealer. . Any support related to replacement can be raised a grievance in the app or can be emailed to firstname.lastname@example.org
Products shall NOT be returned unless it is mentioned by the manufacturer/dealer.